December 10th, 2008
If you live in Calgary and use the Bell Mobility Network you may want to check your bills for long distance charges. A new tower located on 7th and 7th SW ( 7 Street and 7 Avenue, S.W.) was incorrectly labeled as being in Edmonton-not its actual location in Calgary. As a result calls connect to the tower may have been charged at the long distance rate-not the local rate. Bell will not be notifying you if you were affected so be sure to check for bills for usage in October and November.
“There was an issue with a new cell tower in Calgary that was incorrectly coded as being within Edmonton. As a result, a small number of customers – who were placing calls around that specific cell site – were charged for the calls as though they were being placed in Edmonton”
Julie Smithers, Public Relations Representative for Bell Mobility.
If you find a discrepency in your billing call into Bell Mobility at (your area code)-310-BELL (2355) or *611 (from your Bell Mobility phone).
Source: CTV Calgary