Fido’s OTC Program Being Discontinued

August 21st, 2009

Roger’s discount brand, Fido Telephony, will be discontinuing their OTC program (over the counter exchange program) sometime in September.  The program allowed customers to return their defective handset (with the exception of iPhones, BlackBerrys, and USB sticks) and exchange it on the spot for a refurbished device, of the same model, at their local Fido store.

The OTC program will be replaced by a loaner phone program where customer will always leave the store with a working handset.  With the previous program if the store was out of stock, due to phone supply issues, of the phone the customer need to exchange they would be out of luck and walk out the door with a non-functioning phone.  The Nokia 2660 is the device of choice for the loaner program, even if you have a smartphone such as a Jack or Q9H.  Returns for iPhones and BlackBerrys must be made through customer care, 1-888-481-FIDO (3436) or 611 from you Fido device.

The “Fido Loaner Phone Program” does come with a cost.  Customers who require a loaner device will be charged a $10 admin fee, no exceptions, as well as a $50 deposit for the handset.  The $50 deposit will be refunded to the customer if the phone is returned within, 14 days of being notified their handset is ready for pickup, in working condition.  The new program will allow customers to return the defective device to any Fido dealer not just corporate stores as the OTC program required.

Customers who send their phone out for repair which is not covered by the warranty will be charged at $25 estimate fee plus cost for repair.


Entry Filed under: Fido Telephony

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