August 25th, 2009
Check out my Palm Pre on Bell review:
Entry Filed under: Phones
Axel Weltner | September 11th, 2009 at 7:13 pm
I had a lot of fun with my Pre for the first 6 days, but the battery leaves something to be desired. However on the morning of the 7th day (sounds biblical, don’t it?) my beloved Pre turned into a brick. Off I go to my Bell store to replace it. Nope, they can’t do that! WTF! Apparently, Palm has a 30 minute DOA policy, which basically says more than 30 minutes airtime usage and its a repair! And as a repair, there is NO Flippin’ ETA on when it will be done! Hmm, does Apple or RIM screw its customers like this? Or is it a Bell issue?
Jiri | September 16th, 2009 at 1:23 am
Battery on my Pre certainly sucks balls! Plus the front sliding half is starting to wiggle ominously. I have had my Pre since August 27 and I am not impressed with the workmanship! And yes, Bell customer service has its issues too.
Brooke | March 1st, 2010 at 9:58 pm
Got my Palm Pre the day of launch (from Bell directly over the phone) as a Birthday Present from my parents. Less than 4 months later, it became a piece of crap. Constantly freezing (had to remove the battery several times just to reboot), slow as heck, and the keyboard stopped functioning. Took it to the Bell store and they gave me nothing but grief because I didn’t buy it from the store. They finally ran diagnostics on it, and it FAILED every test. Got on the phone with Bell. Was told they would have to send me a new one (they don’t repair the Pre phones, just replace.) BUT! The phone was on backorder for at least a month! Had to fight with the Bell store just to get a loaner phone. Got my new Pre about a month ago. It’s giving me problems again! It keep telling me I have too many cards when I’m not running anything, and the touch screen is insanely slow to respond.
I’m about ready to throw this piece of junk phone at Bell and DEMAND they give me an IPhone. Og Yah! I also got screwed on the price for the Pre too because as soon as the IPhone came along, the Pre went to $0 (I had paid 300 for it)
Brian | May 20th, 2010 at 3:14 pm
Bell gave me a huge runaround when my phone broke (100% warranty covered issue). It’s impossible to get a replacement and the minimum waiting time is 6-8 weeks. When my 3rd Palm Pre broke (defect) I gave up on both Bell and Palm.
Thanks to a better business bureau complaint my contract disappeared and I’ve never been happier to get away from both the Pre and Bell.
Olivia | June 12th, 2010 at 9:26 pm
Brian I had the same problem. Bought a palm pre the day it was released. Went through 3 of them. I am on my fourth. Things kept freezing, keys falling off, and my last one the screws fell out in the palm of my hand. Went to bell which told me to go to where I bought the phone. Place where I bought it said during the first year its a bell issue. Bell says its palm pres issue…..What what a waste of time. I had a loaner blackberry from the early 90′s, cant stop my contract and have been paying all these months for service I am not using. Not sure what to do. Oh, and bell is charging me another $400 because apparently my last phone the bell store shipped to repairs was recieved in two pieces…I have documentation from the bell store that it was in two pieces hanging by a cable when it was shipped out. The palm is crap and I am buying an iphone at the end of the month.
I want out of bell. The customer service rep was laughing at me, and told me no manager was available when I wanted to speak to a manger. What bull!!! So I am without a working phone. Paid all this money for the phone, warranty, service and have worked up a huge debt for nothing. I will never sign contracts again.
Will | August 13th, 2010 at 5:23 pm
Wow – Thanks for Heads UP. The Source is trying to sell me a Palm Pre cus they messed up my Gravity Touch contract. Apparently they sold me a contract that was/is no longer available and want me to spend over 600 dollars more on a pre contract.
Talk about messed up. Why would the source be selling a contract on a phone that let alone expired 6 months ago, despite all the literature in the store AND then say that contract doesnt work with a Gravity Touch anyway.
Tho I doubt we will find any.
Marc | December 15th, 2010 at 2:27 am
Well! Don’t I wish I’d read YOUR bad experiences with the Pre and with Bell before I upgraded from a basic phone to the Pre. Another customer was in the store at the time also getting a Palm-Pre.
The first two phones out of their boxes DIDN’T WORK.
Mine and her second phone worked, but it was my first touch screen, and my first smart phone, (I was a n ignorant virgin) and I often wondered why I had to touch, touch again, retouch, try yet again to get a link to work in the browser. Sometimes it requires 7 to 10 tries to get the link to work.
I did occasionally get too-many Cards open warning, with only three things open. WTF?
On the plane recently, my seat-neighbour had one a nd WOW did his work well compared to mine. BROKEN OUT OF THE BOX.
Then I dropped the phone from 15″, off my lap sitting down. The screen cracked on the right hand side, making it difficult to access programs (text the name on the keyboard is only way), and now impossible to fwd emails.
Ah, emails. Yes buy this buy this terrific phone says the saleman, sure it does emails. Oh, but use gmail opff the browser. It has an email client says I – yes but it works poorly or only if you’re lucky says he. This is after we have the thing out of the box, the papers were out and signed, etc.
Hook and sinker. Damn I’m a sucker to have believed that Bell would stand by their product they sold me.
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