I had a lot of fun with my Pre for the first 6 days, but the battery leaves something to be desired. However on the morning of the 7th day (sounds biblical, don’t it?) my beloved Pre turned into a brick. Off I go to my Bell store to replace it. Nope, they can’t do that! WTF! Apparently, Palm has a 30 minute DOA policy, which basically says more than 30 minutes airtime usage and its a repair! And as a repair, there is NO Flippin’ ETA on when it will be done! Hmm, does Apple or RIM screw its customers like this? Or is it a Bell issue?
Jiri | September 16th, 2009 at 1:23 am
Battery on my Pre certainly sucks balls! Plus the front sliding half is starting to wiggle ominously. I have had my Pre since August 27 and I am not impressed with the workmanship! And yes, Bell customer service has its issues too.
Brooke | March 1st, 2010 at 9:58 pm
Got my Palm Pre the day of launch (from Bell directly over the phone) as a Birthday Present from my parents. Less than 4 months later, it became a piece of crap. Constantly freezing (had to remove the battery several times just to reboot), slow as heck, and the keyboard stopped functioning. Took it to the Bell store and they gave me nothing but grief because I didn’t buy it from the store. They finally ran diagnostics on it, and it FAILED every test. Got on the phone with Bell. Was told they would have to send me a new one (they don’t repair the Pre phones, just replace.) BUT! The phone was on backorder for at least a month! Had to fight with the Bell store just to get a loaner phone. Got my new Pre about a month ago. It’s giving me problems again! It keep telling me I have too many cards when I’m not running anything, and the touch screen is insanely slow to respond.
I’m about ready to throw this piece of junk phone at Bell and DEMAND they give me an IPhone. Og Yah! I also got screwed on the price for the Pre too because as soon as the IPhone came along, the Pre went to $0 (I had paid 300 for it)
3 Comments Add your own
Axel Weltner | September 11th, 2009 at 7:13 pm
I had a lot of fun with my Pre for the first 6 days, but the battery leaves something to be desired. However on the morning of the 7th day (sounds biblical, don’t it?) my beloved Pre turned into a brick. Off I go to my Bell store to replace it. Nope, they can’t do that! WTF! Apparently, Palm has a 30 minute DOA policy, which basically says more than 30 minutes airtime usage and its a repair! And as a repair, there is NO Flippin’ ETA on when it will be done! Hmm, does Apple or RIM screw its customers like this? Or is it a Bell issue?
Jiri | September 16th, 2009 at 1:23 am
Battery on my Pre certainly sucks balls! Plus the front sliding half is starting to wiggle ominously. I have had my Pre since August 27 and I am not impressed with the workmanship! And yes, Bell customer service has its issues too.
Brooke | March 1st, 2010 at 9:58 pm
Got my Palm Pre the day of launch (from Bell directly over the phone) as a Birthday Present from my parents. Less than 4 months later, it became a piece of crap. Constantly freezing (had to remove the battery several times just to reboot), slow as heck, and the keyboard stopped functioning. Took it to the Bell store and they gave me nothing but grief because I didn’t buy it from the store. They finally ran diagnostics on it, and it FAILED every test. Got on the phone with Bell. Was told they would have to send me a new one (they don’t repair the Pre phones, just replace.) BUT! The phone was on backorder for at least a month! Had to fight with the Bell store just to get a loaner phone. Got my new Pre about a month ago. It’s giving me problems again! It keep telling me I have too many cards when I’m not running anything, and the touch screen is insanely slow to respond.
I’m about ready to throw this piece of junk phone at Bell and DEMAND they give me an IPhone. Og Yah! I also got screwed on the price for the Pre too because as soon as the IPhone came along, the Pre went to $0 (I had paid 300 for it)
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