May 5th, 2010
MiFi® is your own cloud of connectivity: great for personal and business use providing instant access to email, download large files, and surf the web with your laptop while simultaneously allowing up to five computers or personal devices to be connected. Easily swap and transfer files with built-in microSDHC slot providing expandable storage capacity of up to 16GB.
The Novatel MiFi 2372 is currently being recalled by Bell, Rogers, and Virgin Mobile Canada. The MiFi 2372 is reportedly experiencing a problem with the battery which causes it to swell resulting in the device malfunctioning. Customers should be receiving a prepaid envelope from Novatel in the mail to send back their device for servicing.
Bell and Virgin customers will be without their device for 6-8 weeks but will receive a Novatel U998 Turbo Stick to use in the meantime. Rogers Wireless customers will be without their Rocket Mobile Hotspot for 7-10 business days. Rogers customers will not be receiving a loaner device but should be receiving a credit to cover a portion of their monthly data costs.
Users of the MiFi 2372 are urged to discontinue use of the device immediately and not to attempt to remove the battery cover to expose the faulty battery. Novatel is also recommending not to charge the 2372 until it has been returned from servicing.