Novatel MiFi 2372 Recalled

May 5th, 2010

MiFi® is your own cloud of connectivity: great for personal and business use providing instant access to email, download large files, and surf the web with your laptop while simultaneously allowing up to five computers or personal devices to be connected. Easily swap and transfer files with built-in microSDHC slot providing expandable storage capacity of up to 16GB.

The Novatel MiFi 2372 is currently being recalled by Bell, Rogers, and Virgin Mobile Canada.  The MiFi 2372 is reportedly experiencing a problem with the battery which causes it to swell resulting in the device malfunctioning.  Customers should be receiving a prepaid envelope from Novatel in the mail to send back their device for servicing.

Bell and Virgin customers will be without their device for 6-8 weeks but will receive a Novatel U998 Turbo Stick to use in the meantime.  Rogers Wireless customers will be without their Rocket Mobile Hotspot for 7-10 business days.  Rogers customers will not be receiving a loaner device but should be receiving a credit to cover a portion of their monthly data costs.

Users of the MiFi 2372 are urged to discontinue use of the device immediately and not to attempt to remove the battery cover to expose the faulty battery.  Novatel is also recommending not to charge the 2372 until it has been returned from servicing.

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Entry Filed under: Bell Mobility,Novatel,Rogers Wireless,Virgin Mobile

3 Comments Add your own

    Kevin Thornton  |  May 7th, 2010 at 4:53 pm

    Hi Howard,

    This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the MiFi 2372:

    Novatel Wireless’ top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents of battery overheating issues reported from Bell and Virgin Mobile Canada. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door, possibly due to a swollen battery, thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to overheat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.



    Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. As a preventive measure, the Company is conducting an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door. As a proactive measure, we have been shipping all new MiFi 2352 units with the new battery door.



    The MiFi 2200 — addressing the CDMA market — represents the vast majority of the MiFi units sold to date. The MiFi 2200 has different design features and components; hence, it is not affected.

    Kevin Thornton  |  May 7th, 2010 at 6:12 pm

    Rogers confirmed to Novatel that there have been no malfunctions reported with the MiFi 2372 by any Rogers customer.

    Wendell Ty  |  July 19th, 2010 at 9:56 pm

    I live in the Philippines and I have two Mifi 2352 units. One white unit that was acquired by my nephew from Hungary and a black unit that I acquired from Hong Kong. I haven’t experienced any battery swelling as I don’t charge the unit that often. What should I do in the event I encounter such a problem.

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