Comments on: Novatel MiFi 2372 Recalled http://www.howardchui.com/2010/05/05/novatel-mifi-2372-recalled/ HowardChui.com - Your mobile phone community and resource Mon, 14 Nov 2011 03:59:43 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Wendell Ty http://www.howardchui.com/2010/05/05/novatel-mifi-2372-recalled/comment-page-1/#comment-27805 Wendell Ty Tue, 20 Jul 2010 02:56:17 +0000 http://www.howardchui.com/?p=3542#comment-27805 I live in the Philippines and I have two Mifi 2352 units. One white unit that was acquired by my nephew from Hungary and a black unit that I acquired from Hong Kong. I haven't experienced any battery swelling as I don't charge the unit that often. What should I do in the event I encounter such a problem. I live in the Philippines and I have two Mifi 2352 units. One white unit that was acquired by my nephew from Hungary and a black unit that I acquired from Hong Kong. I haven’t experienced any battery swelling as I don’t charge the unit that often. What should I do in the event I encounter such a problem.

]]> By: Kevin Thornton http://www.howardchui.com/2010/05/05/novatel-mifi-2372-recalled/comment-page-1/#comment-26803 Kevin Thornton Fri, 07 May 2010 23:12:27 +0000 http://www.howardchui.com/?p=3542#comment-26803 Rogers confirmed to Novatel that there have been no malfunctions reported with the MiFi 2372 by any Rogers customer. Rogers confirmed to Novatel that there have been no malfunctions reported with the MiFi 2372 by any Rogers customer.

]]> By: Kevin Thornton http://www.howardchui.com/2010/05/05/novatel-mifi-2372-recalled/comment-page-1/#comment-26802 Kevin Thornton Fri, 07 May 2010 21:53:44 +0000 http://www.howardchui.com/?p=3542#comment-26802 Hi Howard, This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the MiFi 2372: Novatel Wireless’ top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents of battery overheating issues reported from Bell and Virgin Mobile Canada. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door, possibly due to a swollen battery, thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to overheat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.

 Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. As a preventive measure, the Company is conducting an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door. As a proactive measure, we have been shipping all new MiFi 2352 units with the new battery door.

 The MiFi 2200 -- addressing the CDMA market -- represents the vast majority of the MiFi units sold to date. The MiFi 2200 has different design features and components; hence, it is not affected. Hi Howard,

This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the MiFi 2372:

Novatel Wireless’ top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents of battery overheating issues reported from Bell and Virgin Mobile Canada. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door, possibly due to a swollen battery, thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to overheat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.



Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. As a preventive measure, the Company is conducting an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door. As a proactive measure, we have been shipping all new MiFi 2352 units with the new battery door.



The MiFi 2200 — addressing the CDMA market — represents the vast majority of the MiFi units sold to date. The MiFi 2200 has different design features and components; hence, it is not affected.

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