After half a year, signals are better so I’m content. Three months ago, I get a message that my automatic billing of credit card is not working. I contact them and they tell me it’s my credit card. I tell them that it’s the same card but they tell me it is being rejected. I am told to send them my credit card statement and they will handle it.

I fax them my credit card statement. After three weeks my phone service is shut down. I contact them right away. I have missed payments. I tell them that I have faxed them my credit card statement. I guess they couldn’t resolve the problem. The girl tells me that the address or the credit card information is wrong. We double check and everything is correct…AGAIN! She tells me I need to go to my bank and resolve the issue and go to a Wind store/booth to top up. I tell her I have no time. I tell her it’s not my credit card or a bank issue but their system since nothing has changed with my credit card and all my other bills have been paid with this card.

I decide to call my credit card using skype while she is listening. Credit card company tells me that she can see that the payment is going through but then it gets reversed a few seconds later. The Wind staff can hear this, but still refuses to believe that it’s their system. She tells me she tried to help me and that I should again go to the bank. The credit card company asks for Wind to contact her to resolve….again the Wind staff said it’s not possible. The credit card staff says she will contact Wind and asks for a number……Wind staff says it’s not possible. Credit card staff asks Wind to contact the merchant services…..Wind staff says it’s not possible.

I finally gave them another credit card and it went through, and she asked me if I wanted to make automatic payments on that card. I said NO….it’s not my business credit card so it’s a one time thing.

The incredible thing is that WIND refuses to believe that it could be their system that has a glitch! Keeps telling me to go to the bank to resolve the problem when it is clearly their problem. To top it off, they don’t want to do anything to resolve it.

I signed up with WIND to help a new company. However, their lack of services…..horrible horrible customer service (nice enough, but totally useless and lacking common sense) has made it a nightmare. I’m not going to tell people not to sign with Wind because they may get better, but they really need to change their policies and services fast before more damage is done to their image.

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Be sure to set transmitter power on the PHS-300 to minimum (settings available via 192.168.0.1)

Also, remember that you can disable LEDs of most modems (on Sprint modems, the setting is available if you use Sprint Smartview software, Prefs, Hardware, then select your modem, and click on ‘Edit Device Settings’. The disable LED check box is found there).